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Who we are

PivotRoots is a company registered in India, under the Companies Act, 2013 and our registered address is 102, 1st Floor, IVY Building Sector R-12, Nahar, Amrit Shakti, Chandivali Powai, Mumbai - 400076

Managing your personal information

This privacy policy sets out how we collect, use and protect any information that you give us when you use our website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

This privacy policy is effective from 01 February 2016

We respect your privacy and so promise to:

  • Use your personal information to only provide you with information or service you have requested
  • Keep your data safe, secure and process it in a secure way
  • Assist you to change your mind at any time about the communications you have registered to receive

Why do we collect, use and process your personal information?

We need to collect data and personal information from you to provide you with the information and services you request from us.

What information do we collect?

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Company name
  • Information about the services we provide to you

We use this personal information we collect to:

  • Manage and provide our services to you
  • Verify your identity
  • Improve our services

Every time you visit our website, we may also automatically collect the following information:

Technical information including:

  • The Internet Protocol (IP) address used to connect your computer to the Internet
  • Browser type and version
  • Log in details to our website
  • Time zone settings
  • Browser plug-in types and versions
  • Operating systems and platforms, etc

Visit information including:

  • Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time)
  • Our website page response times
  • Download errors
  • Length of visits to pages
  • Visit duration
  • Page interaction information
  • Methods used to exit our site

What do we do with the information we collect?

We require personal information to process your request/s and provide you with a better service. In particular:

  • For internal record keeping
  • To improve our products and services
  • To send you marketing emails about events, training courses or other information which we think you may find interesting

We are the sole owners of the information collected on this site and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone.

Where your information is stored?

Your data is stored on secure servers operated by us and will be managed using the robust security measures .
We will keep your personal information safe and secure.
When you give your personal information to us, we will process and use that data in accordance with our responsibilities

How long we keep your information

Whenever we collect or process your personal data, we’ll only keep it for a period of 24 months or for as long as we have a legitimate reason to contact you. We continually review the data records we have and should we learn that we have not received contact from you, we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in, we will remove your data.

Controlling your information

We may ask you to provide us with sufficient information so that we can be sure of your identity. If you would like to proceed with a request to see what data we hold about you, please email to Hello@pivotroots.com

We hope you will benefit from all the communications we send to you but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind, please email Hello@pivotroots.com, let us know and we’ll unsubscribe you.

If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested

Other websites

Our privacy policy does not apply if you follow a link from our site to another third party website. We are not responsible for the handling of your personal information on any third party websites, which will have their own privacy policies.

Use of Cookies

We use cookies to distinguish you from other users of our website and to help us improve your experience of our website and our services. For detailed information regarding the cookies we use and the purposes we use them for, please refer to our Cookie Policy.

What is a Cookie?

A Cookie is a piece of information, like a tag, that’s stored on your computer, tablet or phone when you visit our website. It can help identify the device you use whenever you visit us, so we can remember who you are.

Cookies are used by websites, including ours, to provide you with a better experience when you visit and for other reasons, including remembering your preferences.

Cookies also help us understand how visitors use our site, for example, what pages they view and for how long. This helps us create a better website experience for everyone

To make the best use of our website, on whichever device you use, you’ll need to make sure your web browser is set to accept Cookies.

What Cookies are there?

There are two types of Cookie:

Session Cookies are temporary. They start working once you begin using our site and are deleted once your browser is closed.

Persistent Cookies will remain on your device until the time set for the Cookie to expire passes or the Cookie is purposely deleted. These types of Cookies are activated each time you return to our site

Cookies fall into four categories:

Strictly Necessary Cookies are required for you to use our website, for example to navigate and to use the features we have made available. These Cookies do not collect information about you and cannot be used to identify you or be used for marketing purposes

Performance Cookies help us understand how you use our website. They do not contain or collect any personal information and are only used to help us improve the visitor experience on our website.

Functionality Cookies
 let you customise how a website operates for you. Functionality Cookies can remember and auto insert Usernames, set a website’s language preference, and store your used preferences on your account page.

Targeting/Advertising Cookies
 allow websites to deliver relevant advertisements to you. Targeting/Advertising Cookies are ‘first party’, placed on a website by its owner or ‘third party’, when a website owner has given permission to an alternative organisation for the Cookie to be placed on its site (often an advertising network).

Why do we use Cookies?

We use Cookies to:

  • Provide you with the best experience possible when on our website
  • Learn about how our site is visited and used so we can continue to improve it

What Cookies do we use?

The Cookies we use include but may not be exclusive to:

Analytics and Tracking

  • Google Analytics
  • Google Universal Analytics
  • Google Conversion Tracking
  • Facebook Signal
  • Facebook Pixel

Advertising

  • Google Remarketing
  • DoubleClick.Net
  • Facebook Custom Audiences

How you can manage your Cookies

We do not recommend rejecting the use of Cookies or deleting them. When you visit our website, if you have set your browser to reject the use of Cookies, your experience and capabilities of using our website will be diminished.

Please also remember that if you choose to turn off Targeting/Advertising Cookies, you will still see advertising on the Internet. However, it does mean that the advertising you see on websites may not be tailored to your likely interests or preferences on the web browser you are currently using.

Links to other websites

We may provide links to external resources that we believe to be useful to you. These links will lead you to websites managed by third parties that operate using different policies. Should you click on one of these links you will be leaving the PivotRoots site for a site over which we have no control.